JPRO® Fleet Diagnostics Frequently Asked Questions

Software

JPRO Fleet Service Software Bundle

#11201

AutoEnginuity
ScanTool

#33201 - #33205

Adapters

JPRO Adapters

JPRO DLA+ Adapter Kit

#12206

JPRO DLA+ PLC
Trailer Brake Kit

#12204

JPRO DLA+ Wireless Adapter Kit

#12208

Softing CAN Devices

Softing CANcard2
Interface Kit

#23215

Softing CANusb
Interface Kit

#23216

Softing CAN-AC2-PCI Interface Kit

#23217

Fleet Service Kits

JPRO Fully Rugged Tablet Fleet Service Kit

#67100 Series

JPRO Fully Rugged
Fleet Service Kit

#65000 Series

JPRO Semi-Rugged
Fleet Service Kit

#63000 Series

JPRO Business-class
Fleet Service Kit

#61000 Series

BUILD YOUR OWN
JPRO Fleet Service Kit

Adapter and Platform of your choice!

Cables

6 and 9 Pin
"Dual CAN" Y-Cable

#12100

3 Pin Cable for Cummins

#12209

OBD-II Cable for
Ford/GM Medium Duty

#32115

PLC J560 Cable with
T Connector

#32111

Softing to 9 Pin CAN Cable

#12130

Softing PCMCIA CANCard Cable

#32107

USB Cable

#12105

Parts

JPRO Heavy Duty
Carrying Case

#12115

JPRO DLA Tool Carry Case

#12101

Fleet Diagnostics FAQs

Important Information

JPRO® Fleet Diagnostics is updated frequently with new information and codes. Thousands of components exist with new ones being introduced year round. If you don’t see accurate or component-specific information for your vehicle, rest assured that Noregon is working to update JPRO® Fleet Diagnostics with the very latest component information available.

Frequently Asked Questions about JPRO^® Fleet Diagnostics

NOTE: JPRO® Fleet Diagnostics is a diagnostic tool only and is not capable of parameter adjustments.

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Can JPRO® Fleet Diagnostics perform vehicle tests such as cylinder cutouts?

Certain OEM applications have the ability to perform vehicle tests and JPRO® Fleet Diagnostics provides the ability to easily launch these applications.

Vehicle tests are OEM-specific functions. Due to security and safety concerns, JPRO® Fleet Diagnostics does not allow you to perform vehicle tests. If you need to perform vehicle tests you will need to use the OEM application.

Can JPRO® Fleet Diagnostics adjust user-configurable parameters such as road speeds or idle shutdown settings?

JPRO® Fleet Diagnostics has the capability to read user-configurable vehicle parameters but due to security and safety concerns, JPRO® Fleet Diagnostics does not allow you to alter these parameters. If you require adjustments to vehicle parameters you will need to use the OEM application.

What OEM applications come with JPRO® Fleet Diagnostics?

JPRO® Fleet Diagnostics includes Meritor WABCO TOOLBOX™. Upon activating JPRO® Fleet Diagnostics, the customer will be sent a CD with Meritor WABCO TOOLBOX™.

Does JPRO® Fleet Diagnostics include any troubleshooting manuals?

JPRO® Fleet Diagnostics will search your PC for all installed OEM troubleshooting manuals and these will be available for viewing directly within the application. JPRO® Fleet Diagnostics does not come with any troubleshooting manuals.

Can JPRO® Fleet Diagnostics clear Fault Codes?

Yes, JPRO® Fleet Diagnostics has the ability to clear both active and inactive fault codes. JPRO® Fleet Diagnostics can also clear a single selected fault code.

Can JPRO® Fleet Diagnostics perform ECU reprogramming?

Due to security and safety concerns, JPRO® Fleet Diagnostics does not allow you to reprogram ECUs. If you require ECU reprogramming you will need to use the OEM application.

Do I need OEM software in order for JPRO® Fleet Diagnostics to work?

No other applications are required to make JPRO® Fleet Diagnostics work. If other OEM applications are installed JPRO® Fleet Diagnostics will automatically locate these applications and make them available for launching from within JPRO® Fleet Diagnostics.

If I have OEM software why do I need JPRO® Fleet Diagnostics?

JPRO® Fleet Diagnostics allows you to see the general health of the vehicle, all components on the vehicle, any active or inactive faults and the ability to clear them, and key data points all on one screen without the need to open an OEM application. You can also launch any installed troubleshooting manuals or installed OEM applications directly from within JPRO® Fleet Diagnostics.

What kind of computer do I need to run JPRO® Fleet Diagnostics?

Noregon recommends using a Panasonic Toughbook CF-52, Panasonic Toughbook CF-30 or Panasonic Toughbook CF-19 but JPRO® Fleet Diagnostics will work on any current PC running Microsoft XP, Vista Business or Windows 7. Tehcnical specifications can be found on the main product page.

Does JPRO® Fleet Diagnostics work on a PC running Microsoft Windows Vista and Windows 7?

JPRO® Fleet Diagnostics will work on any PC running Microsoft Windows Vista Business. JPRO® Fleet Diagnostics also runs on any current PC running Microsoft Windows XP or Windows 7. Tehcnical specifications can be found on the main product page.

What does it cost to update JPRO® Fleet Diagnostics?

Updates to JPRO® Fleet Diagnostics are provided free of charge for 1-year from the date of purchase. Following the first year you will need to purchase the Annual Subscription (#40103) from our online store.

Do you offer free technical phone support?

Yes, if you require technical support please visit our Contact Us page or call our Help Desk at 336-768-4337 ext: 150.

Does JPRO® Fleet Diagnostics support OBD II?

For OBD II support, we recommend using the AutoEnginuity ScanTool.

What is the default location for saved log files?

JPRO® Fleet Diagnostics stores log files by default in the
C:\JPRO Logs\ folder.

Can I look at the data in the log files?

Data from log files cannot be viewed using a simple text editor since the data is stored in HEX format. To view log file data you will need to use the playback function from within JPRO® Fleet Diagnostics. See your included User's Guide for more information on using the playback function.